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I can’t arm/disarm on my xfinity home app

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I can’t arm/disarm on my xfinity home app

My xfinity home app isn’t allowing me to arm or disarm. It’s been like this for 5 days I’ve call home support and no one can seem to help me. Is anyone else having this problem it’s really frustrating paying for a service that doesn’t work half the time.
Official Employee

Re: I can’t arm/disarm on my xfinity home app

Triblon --

 

Thanks for reaching out.  Can you please let me know what you're experiencing in a little more detail?  You can also attach screenshots by clicking on "Photos"/the camera icon above the text box when replying.

 

Thanks!

 

Rachel