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Home portal says to sign in with primary account, I am the primary account holder...

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Home portal says to sign in with primary account, I am the primary account holder...

 

wwhen I try to connect to the home portal through the mobile app or even the web portal. I am told to have the primary user grant me access. I am the primary user. 

Any ideas what is going on? 

Official Employee

Re: Home portal says to sign in with primary account, I am the primary account holder...

Pfeller -- 

 

I pulled up your account and will Private Message you with more information. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel