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Home app won't view live video

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Home app won't view live video

Hello I have called several times to comcast and every time I go through the same troubleshooting of testing the router then reset the touchscreen then unplug the cameras and wait 10 second. I really just want to view my cameras through the home app. Can you please help!
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Re: Home app won't view live video


@Johnsanchez334 wrote:
Hello I have called several times to comcast and every time I go through the same troubleshooting of testing the router then reset the touchscreen then unplug the cameras and wait 10 second. I really just want to view my cameras through the home app. Can you please help!

I have to pay an extra fee for my cameras.

https://www.xfinity.com/support/articles/24-7-video-recording-faqs

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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