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Home app won’t let me login

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Home app won’t let me login

Every time I try to login to the xfinity home app it starts at the username and password page, I enter them, then it says you are already logged in as <edited to remove personal information>(my username) and I hit continue then it has an error 43401 that comes up and takes me back to the same page. It’s been like this for weeks
Expert

Re: Home app won’t let me login

Official Employee

Re: Home app won’t let me login

Tsmith0102 -- 

 

I pulled up your account and will Private Message you with more information.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.  

 

Thanks!  

 

Rachel