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Home app not working

Cg771
New Poster

Home app not working

All of a sudden my home no longer works. I can’t see my system at all I can’t arm or disarm from my mobile device. The only thing that pops up is a screen trying to get me to add devices I dont have. Batteries are good no other issues.
lkpolovchik
Regular Contributor

Re: Home app not working

Did you try to log out and log back in? 

Linda
ComcastMichele
Official Employee

Re: Home app not working

@Cg771 Hello, thanks for taking the time to reach out to us regarding your issues using the app from your mobile device. I am truly sorry for the delay in our response and I appreciate your time and patience. Were you able to attempt logging out of the app and logging back in and notice any changes? Also, you can delete the app and reload it as well. If you are still experiencing trouble after attempting these steps I would love to further assist you please let me know and I would be happy to get started. 


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