Community Forum

Home app not working

New Poster

Home app not working

I had cable internet and security installed yesterday. The app wont go to any other screen but "add a device" also it wont let me add emergency contacts. I've tried uninstalling and reinstalling several times with no change. I have the samsung note 8 .
Official Employee

Re: Home app not working

Hi, Chris_Blanco! Thank you for posting! I can check what happened to the app. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!