The Comcast Team available to the Forums has been alerted to your issue. Expect a reply in this thread or via Private Message.
The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses). Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.
Hi Kiaya13 --
I work directly with the Xfinity Home Apps team & have looked into this issue for you. I will private message you with more information. Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.