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Home app error

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New Poster

Home app error

Every time I try to sign into the Home app it keeps saying sign up with the email you signed up with and I keep doing it and it doesn't work. I have uninstall and reinstall
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Expert

Re: Home app error

Kiaya13,

The Comcast Team available to the Forums has been alerted to your issue. Expect a reply in this thread or via Private Message.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Home app error

Hi Kiaya13 -- Apologies for this issue. I've giving this issue to an App team to work on and resolve. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Home app error

Okay thank you and the home phone light us blinking on the modem and the phone isn't working.
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Official Employee

Re: Home app error

Ok. Not sure what's going on there though that shouldn't prevent you from accessing the App. Did the modem start working again? I'm showing it online now. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Home app error

Hi Kiaya13 -- 

 

I work directly with the Xfinity Home Apps team & have looked into this issue for you.  I will private message you with more information.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks,

 

Rachel


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!