The Comcast Team available to the Forums has been alerted to your issue. Expect a reply in this thread or via Private Message.
The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses). Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.
Hi Kiaya13 -- Apologies for this issue. I've giving this issue to an App team to work on and resolve.
Ok. Not sure what's going on there though that shouldn't prevent you from accessing the App. Did the modem start working again? I'm showing it online now.
Hi Kiaya13 --
I work directly with the Xfinity Home Apps team & have looked into this issue for you. I will private message you with more information. Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.