Community Forum

Home Security app not connecting when using wifi

New Poster

Home Security app not connecting when using wifi

Since last few days, I am unable to connect to home security using my app whenever I am on my WiFi. As soon as I disconnect from WiFi and connect to cellular, the app gets connected. So every time when I am returning home or leaving, I have to disconnect from WiFi before I can use the app. This is becoming a little frustrating. Can someone help?
Silver Problem Solver

Re: Home Security app not connecting when using wifi


@Lalitbansal83 wrote:
Since last few days, I am unable to connect to home security using my app whenever I am on my WiFi. As soon as I disconnect from WiFi and connect to cellular, the app gets connected. So every time when I am returning home or leaving, I have to disconnect from WiFi before I can use the app. This is becoming a little frustrating. Can someone help?

Are you sure you are using the correct SSID/password to connect to your wifi?

https://www.xfinity.com/support/articles/view-change-wifi-password


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!