Home App Error 43401

[UWhuskies4242]

My wife and I just recently started getting error code 43401. We are using the same username we always have. What’s the solution?

[ComcastRachelH]

UWhuskies4242 --

Thanks for reaching out. To pull up your account, I need some more information from you. I have sent you a private message. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

Thanks!

Rachel

[Savannahbanana]

Hi Rachel
I’m having the same issue. And I’m using the right username and password

[ComcastRachelH]

Savannahbanana -- 

I pulled up your account & believe the sign in errors may have been due to a billing issue.  I see a recent payment was made on your account.  Can you please let me know if you are still esperiencing this issue?

Thanks!

Rachel