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Home App Error 43401

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New Poster

Home App Error 43401

My wife and I just recently started getting error code 43401. We are using the same username we always have. What’s the solution?
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Official Employee

Re: Home App Error 43401

UWhuskies4242 --

 

Thanks for reaching out. To pull up your account, I need some more information from you. I have sent you a private message. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Home App Error 43401

Hi Rachel
I’m having the same issue. And I’m using the right username and password
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Official Employee

Re: Home App Error 43401

Savannahbanana -- 

 

I pulled up your account & believe the sign in errors may have been due to a billing issue.  I see a recent payment was made on your account.  Can you please let me know if you are still esperiencing this issue?

 

Thanks!

 

Rachel


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!