Kxk243 -- Thanks for reaching out. I'd like to relay this to engineering so they can take a look.
Can you first confirm that you have FaceID for Arm/Disarm enabled in the Xfinity Home app settings. You can check this from the Overview screen > Tap More > then tap Settings. Then check to see if the toggle near "FaceID for Arm/Disarm" is enabled.
Can you please send me a Private Message & confirm your account information? Can you also pllease confirm the username you are using to sign into the XH app? You can send a Private Message by clicking on my username "ComcastRachelH" & then on the blue "Send a Message" button from my profile. Thanks!
Hi Karinae! Thanks for reaching out. FaceID is super cool and it's integration with the XFINITY Home app makes using XFINITY home even more convenient and easy! Let's take a look into your FaceID integration concerns and get tech ops on this. Please send me a private message with your full name for help.