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Error trying to arm security system

caracast75
New Poster
‎01-26-2016 12:41 PM

Error trying to arm security system

I am getting error 11311 when I try to arm system and also an error if I try from the Web portal. My husband also tried from the keypad and it didn't arm. This is aggravating, happens a lot that for some reason we can't arm the alarm.

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ComcastRachelH
Official Employee
‎01-26-2016 01:19 PM

Re: Error trying to arm security system

Hi caracast75 - 

 

I apologize for the frustration you are experiencing.  We are aware of an issue causing errors on the mobile application & are actively working towards a resolution.

 

Thanks!

 

Rachel


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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caracast75
New Poster
‎01-26-2016 01:20 PM

Re: Error trying to arm security system

Thank you.

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ComcastRachelH
Official Employee
‎01-27-2016 08:39 AM

Re: Error trying to arm security system

Hi caracast75 - 

 

We believe this issue to be resolved.  Please reach out to me if you are still experiencing these errors.  

 

Thanks!

 

Rachel


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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