Error trying to arm security system

caracast75 · ‎01-26-2016

I am getting error 11311 when I try to arm system and also an error if I try from the Web portal. My husband also tried from the keypad and it didn't arm. This is aggravating, happens a lot that for some reason we can't arm the alarm.

ComcastRachelH · ‎01-26-2016

Hi caracast75 -

I apologize for the frustration you are experiencing. We are aware of an issue causing errors on the mobile application & are actively working towards a resolution.

Thanks!

Rachel

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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caracast75 · ‎01-26-2016

Thank you.

ComcastRachelH · ‎01-27-2016

Hi caracast75 -

We believe this issue to be resolved. Please reach out to me if you are still experiencing these errors.

Thanks!

Rachel

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!

Error trying to arm security system

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