Xfinity plant
Community Forum
Xfinity globe

Error trying to arm security system

New Poster

Error trying to arm security system

I am getting error 11311 when I try to arm system and also an error if I try from the Web portal. My husband also tried from the keypad and it didn't arm. This is aggravating, happens a lot that for some reason we can't arm the alarm.

Official Employee

Re: Error trying to arm security system

Hi caracast75 - 

 

I apologize for the frustration you are experiencing.  We are aware of an issue causing errors on the mobile application & are actively working towards a resolution.

 

Thanks!

 

Rachel

New Poster

Re: Error trying to arm security system

Thank you.

Official Employee

Re: Error trying to arm security system

Hi caracast75 - 

 

We believe this issue to be resolved.  Please reach out to me if you are still experiencing these errors.  

 

Thanks!

 

Rachel