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Error codes 43401, 13999 and 25400 when trying to log in on mobile app

New Poster

Error codes 43401, 13999 and 25400 when trying to log in on mobile app

I keep getting these error codes when trying to log in through my mobile app. 43401, 13999 and 25400. The user name and password are correct. I have deleted / uninstalled the app . Restarted the phone. Nothing seems to work.

Official Employee

Re: Error codes 43401, 13999 and 25400 when trying to log in on mobile app

Hi monster916 - 

 

We believe to have addressed the issue causing these errors.  Can you please check that you are able to log in & let us know?

 

Thanks!

 

Rachel

Frequent Visitor

Re: Error codes 43401, 13999 and 25400 when trying to log in on mobile app

I am also getting the 43401 error code.  Just downloaded the app.  Problem has not yet been corrected.

Frequent Visitor

Re: Error codes 43401, 13999 and 25400 when trying to log in on mobile app

Can you help me?  I am also getting the 43401 error code when trying to login to the Xfinity home app.  I have a new droid turbo phone and just downloaded the app.  It is working on my wifes iPad.  I am using the correct username(email add) and PW.  

New Poster

Re: Error codes 43401, 13999 and 25400 when trying to log in on mobile app

It appears to be working now.
Official Employee

Re: Error codes 43401, 13999 and 25400 when trying to log in on mobile app

Hi jennphen539 - 

 

I've pulled up your account & will private message you!

 

Rachel

Official Employee

Re: Error codes 43401, 13999 and 25400 when trying to log in on mobile app

Hi monster916 - 

 

Thanks for checking back in.  Happy your issue was resolved.  Please reach out again if you need help.

 

Rachel

Frequent Visitor

Re: Error codes 43401, 13999 and 25400 when trying to log in on mobile app

Thank you Rachel for getting this straightend out for me.  Appreciate it!

Official Employee

Re: Error codes 43401, 13999 and 25400 when trying to log in on mobile app

Jennphen539 -

 

Not a problem!  Happy to help!  Please reach out if you need any other help.

 

Rachel

Contributor

Re: Error codes 43401, 13999 and 25400 when trying to log in on mobile app

Hey Rachel. Can you see what's going on with mine as well? I'm able to log into it through my computer but not my iPhone.
New Poster

Re: Error codes 43401, 13999 and 25400 when trying to log in on mobile app

I'm getting the error code as well. Can you help me fix this?
New Poster

Re: Error codes 43401, 13999 and 25400 when trying to log in on mobile app

Just signed in and it's working
Official Employee

Re: Error codes 43401, 13999 and 25400 when trying to log in on mobile app

Hi chris818 -

 

We experienced an issue yesterday that led to increased 43401 errors.  We are currently addressing this issue.  I am following up with everyone who posted to the forums to make sure they are able to successfully log in.  I pulled up your account & see you have been able to successfully log in since.

 

Please let me know if you are experiencing any other issues & I'm very sorry for the inconvenience!

 

Thanks!

 

Rachel

Official Employee

Re: Error codes 43401, 13999 and 25400 when trying to log in on mobile app

Hi mnyce94 -

 

Thank you for following up & letting me know.  I pulled up your account just to confirm & see everything is working correctly with sign in.  Please let me know if you are experiencing any other issues & I apologize for the inconvenience!

 

Thanks!

 

Rachel

New Poster

Re: Error codes 43401, 13999 and 25400 when trying to log in on mobile app

Neither my husband nor myself have been able to log in for three days now.  Our initial error was 23001. I called and talked to a tech yesterday, they had to escalate but no one was there. I was supposed to get a call back tonight - no suprise, no call back.  Now I am getting error 25400 and the ID and password are correct.  I need this fixed!

 

Official Employee

Re: Error codes 43401, 13999 and 25400 when trying to log in on mobile app

Message contains a hyperlink

Hi suzyrhodes64 - 

 

I pulled up your account & see that a ticket was opened.  A tech should reach out to you shortly.

 

I also am looking into the source of your errors as well.  I believe you are using the correct username when logging in, but can you please try resetting your password: https://login.comcast.net/forgotpwd/reset?execution=e1s1

 

Thanks,

 

Rachel

Frequent Visitor

Re: Error codes 43401, 13999 and 25400 when trying to log in on mobile app

Rachel,

 

I'm having the same issue, error 43401 on the mobile app.

Official Employee

Re: Error codes 43401, 13999 and 25400 when trying to log in on mobile app

Hi wolver1234 - 

 

I pulled up your account & believe you are trying to log in with a username that is not the primary on the account.  At this time, you can only sign into the mobile app with the username that was provisioned with you signed up for Xfinity Home security service.  

 

I will private message you with the username I believe you should be using.

 

Thanks,

 

Rachel

New Poster

Re: Error codes 43401, 13999 and 25400 when trying to log in on mobile app

I KEEP GETTING A 43401 ERROR WHEN I SIGN IN
Official Employee

Re: Error codes 43401, 13999 and 25400 when trying to log in on mobile app

Hi ac_pops47 - 

 

I pulled up your account, but am not seeing any sign in errors.  I will private message you for more information.

 

Thanks!

 

Rachel