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Error code 43999

New Poster

Error code 43999

Just had xfinty installed keeping getting error code 43999 my wife's user name works mine doesn't please help
Official Employee

Re: Error code 43999

Hi Dhoffman1982 - 

 

At this time, the Xfinity Home mobile app only supports sign in with the one email address associated with the home security account.  You can sign in with your wife's email address or I can open a ticket to have the email address updated to another email the both of you can use.

 

Thanks,

 

Rachel

New Poster

Re: Error code 43999

Cannot login in to Infinity home
Official Employee

Re: Error code 43999

Pat102 - 

 

I've added your account to a ticket that is already addressing the issue that you are experiencing.  Our engineers are actively working on a fix & I will follow up with you here.

 

Thanks.

 

Rachel