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Error code 21001

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New Poster

Error code 21001

Getting the Configutation error code 21001 again today in the Home app. Tried logging in and out and in again...still there.
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Official Employee

Re: Error code 21001

Hi quietype6 -

 

I apologize for the frustration that this has caused. We recently experienced an issue that would result in errors for users like you've described.  We’ve been able to restore service to the Xfinity Home mobile app. If you’re still experiencing issues, please Private Message me so I can troubleshoot with you directly, but we expect that all users will regain functionality.

Thanks,

Rachel


I am an Official Comcast Employee.
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