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Error code 13502

New Poster

Error code 13502

Getting error code 13502 and of course am unable to log into the system via app. Are there issues with portal?
New Poster

Re: Error code 13502

Having the same problem here since yesterday.  Error code 13502.  Neither of us can access via iphone.

Official Employee

Re: Error code 13502

dcmcelyea & joshnd - 

 

I apologize for the frustration that this has caused.  We’ve been able to restore service to the Xfinity Home mobile app. If you’re still experiencing issues, please PM me so I can troubleshoot with you directly, but we expect that all users will regain functionality.

 
Thanks,
 
Rachel