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Error Messages

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Error Messages

My mom is getting the error message when she signs in with the app but have the same phone and it works on mine.
We have had Home for almost a total of 2 days.
Official Employee

Re: Error Messages

Hi nulldoll_83 -- 

 

I pulled up the account & see the errors your Mom is receiving.  At this time, Xfinity Home only supports sign in with one email address per account.  You and your Mom will have to log into the XH mobile app using the same email address.  Please let me know if you would like to switch which email address is used for the XH account & I can update that for you.

 

Thanks!


Rachel