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Error Code 21001

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Error Code 21001

Have not been able to set my alarm remotely from the app for a couple days now.  And now I cannot even sign on.  Error code 21001.  This is getting very frustrating.  I need to know if this happens to be an ongoing problem.  We are still in our 30 days and can cancel Xfinity Home if I am not giong to be able to use what I pay for.

Official Employee

Re: Error Code 21001

Hi mellybrat -- 

 

I apologize for the frustration that this is causing.  Our engineers have been and continue to actively work on this issue.  I will provide updates to the pinned message at the top of this forum as they become available. I apologize for the inconvenience and thank you for your patience.


 

Thanks, 


 

Rachel