Community Forum

Error 55403

New Poster

Error 55403

I am getting an error message when I try to sign in. I have checked to make sure my password is correct and I have went as far as to reinstall plus Chang my password. What is going on with this app.
Official Employee

Re: Error 55403

azuith -- 

 

I pulled up your account & don't see active Xfinity Home security service.  The Xfinity Home app is only for customers of this service.  Please let me know if you believe this to be in error.

 

Thanks!

 

Rachel

New Poster

Re: Error 55403

I just moved and set up my cameras everything was working fine until I called to have a cable problem resolved
New Poster

Re: Error 55403

It was working and I have text from the motion detection and saved video
Official Employee

Re: Error 55403

benniecjr -- 

 

Thanks for reaching out.  To pull up your account, I need some more information from you. I have sent you a private message. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel