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Error 43999

New Poster

Error 43999

Have not been able to log in to my xfinity home app from any of my iphones for months. Keep getting error 43999. Is there a fix for this?

Official Employee

Re: Error 43999

Hi  mwilliams1087 

 

I've private messaged you to confirm the username you are using when trying to sign in.

 

Thanks,

 

Rachel

Regular Visitor

Re: Error 43999

I'm having same issue. just trying to set up for the first time.

Official Employee

Re: Error 43999

Hi Jakefam - 

 

It appears your account is sitting in a "Ready for Activation" state.  Could you please try visiting this site & signing in: www.xfinityhome.com/xhactivate

 

Once you do that, can you try signing into the mobile app & let me know if you are successful?

 

Thanks!

 

Rachel

Regular Visitor

Re: Error 43999

after I sign in it just goes to an upgrade page that has shopping for devices and upgrades on it. I don't see any setup area.

Official Employee

Re: Error 43999

Hi jakefam - 

 

I've updated something on my end - could you please try that link one more time & then try signing into the mobile app again?

 

Thanks!

 

Rachel

Official Employee

Re: Error 43999

Hi Jakefam - 

 

I pulled up your account & see with the updates I've made on my end, you've had successful sign ins.  Please let me know if you have any questions or concerns.

 

Thanks!

 

Rachel