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Error 43999 on xfinty home app

New Poster

Error 43999 on xfinty home app

I am getting an error 43999 when I try to sign in to the xfinity home app.
Official Employee

Re: Error 43999 on xfinty home app

Hi kmullenax - 

 

I've private messaged you.

 

Thanks!

 

Rachel

Official Employee

Re: Error 43999 on xfinty home app

 Hi kmullenax - 

 

I see that one of our techs was able to reach you and update your account information.  Are you still experiencing any issues?

 

Thanks,

 

Rachel

New Poster

Re: Error 43999 on xfinty home app

I am getting an error 43999 also when I try to sign in to the xfinity home app.
Official Employee

Re: Error 43999 on xfinty home app

Hi Chris0 - 

 

I believe you may be trying to sign into the mobile app with an email address not associated with your Xfinity Home security account.  At this time, you can only sign in with the email address that was used to register for your XHome account.  I will private message you with this email address.

 

Thanks,

 

Rachel