Hi kmullenax -
I see that one of our techs was able to reach you and update your account information. Are you still experiencing any issues?
Hi Chris0 -
I believe you may be trying to sign into the mobile app with an email address not associated with your Xfinity Home security account. At this time, you can only sign in with the email address that was used to register for your XHome account. I will private message you with this email address.