Hi Needsahome -
We're currently experiencing an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal. Our engineers are actively working on restoring full App & Portal functionality. I am adding your name and account to a ticket to confirm your issue is resolved once we've issued a fix. I will provide updates as they are available. I apologize for the inconvenience and thank you for your patience.
I am also receiving this error message and my mobile app as been uninstalled and installed again about 3 times. I am glad it is being fixed. How long is this going to take? I cannot use my phone to modify temperature or connect to the cameras at all.
Hi babynoelle -
Thanks for reaching out. I'll make a note of your account. When this issue is resolved, App & Portal functionality will be restored & nothing will be needed to be done on your end. The best place to look for updates on this issue would be the pinned message at the top of this forum.