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Error 43401

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Error 43401

About three days ago I started getting the dread 43401 message while trying to log in to the Home app. A phone call to tech support did not help so I went by an Xfinity store. The tech verified that my login information was correct and suggested a hard reboot of my cable modem, which I did. I have also deleted and reinstalled the app on my iPad and installed it freah on my Android device, which now gives error number 55403   - same text, though. 


Any suggestions? 


Re: Error 43401

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Official Employee

Re: Error 43401

Hi Geofizz56. Are you still receiving this error? I'd like to look int your account to see whats causing this. Please send me a private message by clicking on my name, "ComcastChe" then click private message me.


In the body of this message please verify the first and last name of the account holder, and the street address associated with your services.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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