Community Forum

Error 43401

Regular Visitor

Error 43401

I'm receiving an error when logging in that says I need to use the email I signed up with. I'm using that email, but it still isn't working.

Official Employee

Re: Error 43401

Hi XLB - 

 

I pulled up your account & do not see active Xfinity Home Security/Automation service.  The Xfinity Home app is for subscribers of this service.  If you believe this to be in error, please let me know.

 

Thanks,

 

Rachel

Regular Visitor

Re: Error 43401

This is an error. I've had it since August 2015.

Official Employee

Re: Error 43401

Hi XLB -- 

 

I will private message you.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks,

 

Rachel