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Error 21001

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Error 21001

Can log in on IOS to Xfinity Home app. I keep getting error message 21001. Is this a problem with my service or a larger xfinity issue?
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Official Employee

Re: Error 21001



I apologize for the frustration that this is causing. We are aware of an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers have been and continue to actively work on this issue. I will provide updates to the pinned message at the top of this forum as they become available. I apologize for the inconvenience and thank you for your patience.