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Error 13999

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Error 13999

Keep getting error 13999 when trying change thermostat and anything else on app
Official Employee

Re: Error 13999

Hi JJS2004 -

 

I've pulled up your account & opened a ticket on your behalf.  A tech should reach out to you shortly to troubleshoot directly.

 

Thanks!

 

Rachel

Official Employee

Re: Error 13999

Hi JJS2004 -

 

Our techs have made multiple attempts to reach you.  If you are still experiencing issues, please reach out to me.

 

Thanks!

 

Rachel