I've noticed in the last few days that my Ecobee disappears as a connected device, which means that my automation rules to set it to away/home based on the security system being armed and disarmed do not work, although they are still visible. I can add it back but it disappears again the next time I open the app. Any known issues right now?
Hello @commodore_dude, thanks for reaching out to your Forums! As of now, I am not showing any known reported issues regarding the Xfinity Home Security app. I would be more than happy to further look into this on my end. Can you please send me a private message including the full name as it appears on the account and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".
@commodore_dude, I have not heard back from you in our private message or on here, so I will be locking this thread. Please still send me a private message if you need assistance with these Ecobee and 4K DVR concerns. Please create a new Public post for any new issues or concerns, we're here to help. Thank you and we appreciate you being the best part of Comcast.