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Ecobee disappearing from app

Contributor

Ecobee disappearing from app

I've noticed in the last few days that my Ecobee disappears as a connected device, which means that my automation rules to set it to away/home based on the security system being armed and disarmed do not work, although they are still visible. I can add it back but it disappears again the next time I open the app. Any known issues right now?

Contributor

Re: Ecobee disappearing from app

I went several weeks without seeing this issue, but it popped up again today...

Official Employee

Re: Ecobee disappearing from app

Hello @commodore_dude, thanks for reaching out to your Forums! As of now, I am not showing any known reported issues regarding the Xfinity Home Security app. I would be more than happy to further look into this on my end. Can you please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 


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Official Employee

Re: Ecobee disappearing from app

@commodore_dude, I have not heard back from you in our private message or on here, so I will be locking this thread. Please still send me a private message if you need assistance with these Ecobee and 4K DVR concerns. Please create a new Public post for any new issues or concerns, we're here to help. Thank you and we appreciate you being the best part of Comcast. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!