Xfinity plant
Xfinity globe
Community Forum

ERROR CODE 13502

New Poster

ERROR CODE 13502

While I understand this is an Xfinity network issue, it is unacceptable just how often it happens and leaves us disconnected from our home security network.  Please get it together Comcast.

Official Employee

Re: ERROR CODE 13502

Hi kalmar99 - 

 

I apologize for the frustration you are experiencing.  We are aware of an issue that was causing errors on the mobile application & subscriber portal.  We believe this issue to be resolved.  Please reach out to me if you are still experiencing these errors.  

 

Thanks!

 

Rachel