Re: ERROR CODE 13502 - Xfinity Help and Support Forums

kalmar99 · ‎01-26-2016

While I understand this is an Xfinity network issue, it is unacceptable just how often it happens and leaves us disconnected from our home security network. Please get it together Comcast.

ComcastRachelH · ‎01-27-2016

Hi kalmar99 -

I apologize for the frustration you are experiencing. We are aware of an issue that was causing errors on the mobile application & subscriber portal. We believe this issue to be resolved. Please reach out to me if you are still experiencing these errors.

Thanks!

Rachel

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!