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ERROR 43500

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ERROR 43500

I just downloaded this xfinity home app and it won't let me sign in. It keeps saying error 43500. Someone please help me out.
Official Employee

Re: ERROR 43500

Hi EALVAREZ9214 -- 

 

Your account appears to still be in an activation state.  Activation must be complete before you can log into our mobile app.  Can you give me a little more information?  Are you doing a self-install?

 

Thanks!

 

Rachel