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Duplicate Text Alerts

Valued Contributor

Duplicate Text Alerts

For a few weeks I am getting duplicate text message alerts from the XHS app when my garage door opens and closes. The alerts are with the Chamberlain opener I have connected to the app. Anyone else experiencing this?
Official Employee

Re: Duplicate Text Alerts

joey12volt - Can you confirm if the duplicate messages are text messages or push notifications?

 

Thanks!


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Valued Contributor

Re: Duplicate Text Alerts

Text and only with the garage door opener.
Official Employee

Re: Duplicate Text Alerts

Thanks for the additional detail.  Have you experienced the duplicate texts during an Alarm in Progress event?


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Valued Contributor

Re: Duplicate Text Alerts

That just happened the other day by accident and no we only got the 1 message
Official Employee

Re: Duplicate Text Alerts

joey12volt - Thanks for the additional information.  I've relayed that to engineering.  They've been able to reproduce the issue on their end & are working on a fix.


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