Thank you both for reaching out. I've pulled up your accounts & shared with engineering.
Joejohnso1 - Could you please delete and re-install the app on all of your devices? Once you've done so, can you let me know if this resolves the issue?
Lazon2 - We believe the issue you're experiencing is different than the original issue on this thread & are still investigating.
Rachel, I have installed and reinstalled the apps and still having the same issue. In fact of of now 08/02 at 5:00 pm I’m receiving no notifications at all.
I’m still having delayed or no notification notices when doors/windoes open or close and I have not heard from anyone on this issue. Is this issue being looked into? Is there a fix to address the issues? If I don’t hear from anyone I will cancel my service and consult a legal representative to be reimbursed for a service that is not working.
I spoke with level 3 support. There is a known issue with notifications and engineering is aware and involved working to get it fixed. They are also working on upgrades., and other features. As of now they don’t have a time frame on when this will be fixed. They said it will take some time. At least I know it is just not my account.
Support may have reached out via phone to confirm the issue is resolved. Please let me know if anyone is still experiencing an issue.