Thank you both for reaching out. I've pulled up your accounts & shared with engineering.
Joejohnso1 - Could you please delete and re-install the app on all of your devices? Once you've done so, can you let me know if this resolves the issue?
Lazon2 - We believe the issue you're experiencing is different than the original issue on this thread & are still investigating.
Rachel, I have installed and reinstalled the apps and still having the same issue. In fact of of now 08/02 at 5:00 pm I’m receiving no notifications at all.
I’m still having delayed or no notification notices when doors/windoes open or close and I have not heard from anyone on this issue. Is this issue being looked into? Is there a fix to address the issues? If I don’t hear from anyone I will cancel my service and consult a legal representative to be reimbursed for a service that is not working.
I spoke with level 3 support. There is a known issue with notifications and engineering is aware and involved working to get it fixed. They are also working on upgrades., and other features. As of now they don’t have a time frame on when this will be fixed. They said it will take some time. At least I know it is just not my account.