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Continual Network Connection Lost Error!!!

Frequent Visitor

Continual Network Connection Lost Error!!!

My app in my iPhone and iPad constantly have a network connection lost error message. It gets worse with each software upgrade. What is the point of paying for a system that is this unreliable???? The keypad at my garage door has never worked and I need the app to arm and disarm my system when leaving and returning home.
Official Employee

Re: Continual Network Connection Lost Error!!!

Hi PamAW - 

 

I pulled up your account & opened a ticket on your behalf to investigate the issues you are experiencing.  A tech should reach out to you directly.

 

Thanks,

 

Rachel

Frequent Visitor

Re: Continual Network Connection Lost Error!!!

I didn't say a thing about camera issues!!!  I said I had app issues!!  The app always says I have connectivity issues!!

Official Employee

Re: Continual Network Connection Lost Error!!!

I'm seeing 13999 errors on my end -- the tech who reaches out to you will be able to troubleshoot directly.

 

Thanks,

 

Rachel

Frequent Visitor

Re: Continual Network Connection Lost Error!!!

Well so far, I've not heard a word from anyone.  About par for the course from Comcast support....

Frequent Visitor

Re: Continual Network Connection Lost Error!!!

I will never use this forum again! The COMCAST employee who responded was incompetent! She put in a ticket without anyone every understanding the problem and the assigned tech never contacted me to work the issue just took it upon himself to change my login info that rendered my security system and COMCAST email unusable!! It took me a couple of hours on the phone being bounced from on incompetent person to another. Finally, some one finally got be to tech who quickly fixed all the problems created by others and gave me his hours and direct contact info. My advice to others on this forum, DO NOT EXPECT A COMPETENT PERSON TO RESPOND FROM COMCAST ON THIS site!!!!
Official Employee

Re: Continual Network Connection Lost Error!!!

Hi PamAW - 

 

I apologize for the frustration.  The ticket that was opened is with our XHome support team who can resolve any XHome issue.  I pulled up that ticket and see that they made three attempts to contact you & left their callback number.  I'm sorry that they weren't able to get in touch with you, but I'm glad that your issue was finally resolved.

 

Rachel