Hello, Swtsekcdiva. We would be more than happy to help you with this issue.
What error message are you receiving when you try to access the cameras?
Swtsekcdiva, what device are you using to view the camera activity away from your home network?
@Swtsekcdiva - If we will have to escalate your issue further to the engineering team, they will definitely about the device. There are some app differences between Android and iOS devices for example. Thank you for your reply! Please send me your first and last name in a private message. Click on my name ComcastElla, then click Send a message.
We can escalate this for you. Can you please send me a private message with your first and last name? To send a private message click on my name "ComcastChe", then click send a message.