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Cannot Log into my mobile home security App. Error code #13502

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Cannot Log into my mobile home security App. Error code #13502

Please help. You can't I log into my mobile app. I did have an alarm to go off today. Reset the Alarm but the app has not worked since.

Official Employee

Re: Cannot Log into my mobile home security App. Error code #13502

Hi mmnmm - 


We're currently experiencing an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers are actively working on restoring full App & Portal functionality.  I am adding your name and account to a ticket to confirm your issue is resolved once we've issued a fix.  I will provide updates as they are available.  I apologize for the inconvenience and thank you for your patience.
 
 
Thanks, 
 
Rachel