OrHome - Thanks for reaching out. I pulled up your account & see a ticket for this was already opened on your behalf. Engineering is already looking into this issue & I can let you know when a fix is available.
Tmdc98 -- Thanks for reaching out. I apologize for the frustration. I have already pulled up your account & shared with engineering to troubleshoot. I'll reach out when I have more information.
Any updates? This has been an ongoing problem for several months now, with no response from Comacast. Please advise of next steps.
I am having same issue on iphones. Been through all the troubleshooting with teir 2 tech. He couldn't fix it. Maybe some with more knowledge of the app, or a way I can install a previous version.
It works fine on ipad that has an older version of the app.
Hi All, if you're experiencing issues viewing your live camera feed via the XFINITY home app, please send me a private message with your full name so I can reach out to tech ops.
ElleB2, you have to post publicly first before you can send a private message. Thanks for doing so. You can attempt to send Rachael a PM now, or you can send one to me for assistance with the live camera feed on the app!
With all due respect, I was told a ticket was opened and I would be contacted. Months ago. Frustrating to see people posting they are having the same issue and told to PM for assistance, yet I have not heard a word since I was advised my situation was going to be escalated to the appropriate team for resolution.
I respectfully request a response via my account contact info as to the outcome of my ticket.
Tmdc98, sorry to hear about your experience. Thanks for updating us here. Let's get to the outcome of that ticket and get you some help as needed. Can you send me a private message with your full name please? I'll need it to access your account.
Got it, thanks!