Can't login on my Xfinity Home via my iPhone.

cyrakamina · ‎09-10-2017

This message keeps popping up:

"Please sign in w/ the email that you provided at the time XFINITY Home was installed.

Error #43401"

But everything is the same. Email address & password.

HELP!

Thank you.

RobertWy · ‎09-11-2017

Go to My Account and see if you have another account.

https://customer.xfinity.com/#/users

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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ComcastRachelH · ‎09-11-2017

Hi cyrakamina --

Thanks for reaching out. I pulled up your account & made an update on my end. Can you please try signing in again?

Thanks!

Rachel

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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