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Can't login on my Xfinity Home via my iPhone.

cyrakamina
Regular Visitor

Can't login on my Xfinity Home via my iPhone.

This message keeps popping up:

"Please sign in w/ the email that you provided at the time XFINITY Home was installed.

Error #43401"

 

But everything is the same. Email address & password.

 

HELP!

Thank you.

RobertWy
Silver Problem Solver

Re: Can't login on my Xfinity Home via my iPhone.

Go to My Account and see if you have another account.

https://customer.xfinity.com/#/users


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ComcastRachelH
Official Employee

Re: Can't login on my Xfinity Home via my iPhone.

Hi cyrakamina -- 

 

Thanks for reaching out.  I pulled up your account & made an update on my end.  Can you please try signing in again?

 

Thanks!

 

Rachel


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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