Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,845,037

members

611

online

36,678

topics

Top

Can't log in !!!

New Poster

Can't log in !!!

I cannot log into the xfinity app because it keeps saying log in with the first email address used when first connected to XFINITY home. Which I am but to no avail. You guys are disappointing me so much right now.

Official Employee

Re: Can't log in !!!

Hi barbaraluv25 -- 

 

I pulled up your account & do not see active Xfinity Home security service on your account.  The Xfinity Home app is for customers of our Home Security & Automation service.  Please let me know if you believe your account to be in error.

 

Thanks!

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 513 views
  • 0 kudos
  • 2 in conversation