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Can’t log in after update

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Can’t log in after update

The app keeps asking myself to grant myself access.
Silver Problem Solver

Re: Can’t log in after update


@airh0ps77 wrote:
The app keeps asking myself to grant myself access.

I've never seen a "grant access" message.

Did you uninstall/reinstall the app and use the correct username/password from here?

https://customer.xfinity.com/#/settings/security#username-password


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Can’t log in after update

Greetings, airh0ps77! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having issues with the app wanting to grant yourself access. Can you provide us with which app you are having issues with?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Can’t log in after update

Hello, airh0ps77. I have not heard back from you and hope the issue has been resolved. If you still need assistance, please feel free to start a new public thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!