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Can’t Arm/Disarm from App

New Poster

Can’t Arm/Disarm from App

It’s been 5 days now and I can’t arm or disarm home alarm from the app.
Expert

Re: Can’t Arm/Disarm from App

Call Xhome Service 1-877-298-0874

Official Employee

Re: Can’t Arm/Disarm from App

RickyT2 --

 

I pulled up your account & shared it with our engineering team to take a look.  We're able to see the issue you're describing as well as a successful arm today.  We're continuing to investigate.  I will respond when I have more information.

 

Thanks!

 

Rachel