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Solved! Go to Solution.
https://forums.xfinity.com/t5/Xfinity-Home-App/Home-cameras-do-not-stream-on-phone/m-p/3026869#M5330
Cmartel -- Thanks for posting. I pulled up your account & shared with engineering.
Cmartel -- Are you able to view the cameras now?
Thanks for providing the update. Glad to hear it!