Camera Buffering Takes Soo Long

dlock60 · ‎02-17-2016

I watch my home cameras through the Xfinity Home app on my phone. It can take as long as 5 minutes for the cameras to load. Why does this take so long. And why is there so much "buffering" going on? I have had a couple occasions where I was watching activity in my front yard and the camera just happens to go down right at that moment? BUFFERING

ComcastRachelH · ‎02-18-2016

Hi dlock60 -

I pulled up your account & opened a ticket on your behalf to investigate the camera issues you are experiencing. A tech should reach out to you directly.

Thanks,

Rachel

I am an Official Comcast Employee.
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Camera Buffering Takes Soo Long

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