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App won't load cameras

New Poster

App won't load cameras

For over the past year my app has not been able to load the cameras to the point where I can view them. I can only see what it showing when I open the app. When I click a specific camera to view is will not allow me to connect to that camera. When we called Comcast they said it's a known issue..... I am paying for a service that I can't use. Please look at the app and fix that bug so all customers can utilize the camera feature in the app.
Silver Problem Solver

Re: App won't load cameras


@Mibarra1081 wrote:
For over the past year my app has not been able to load the cameras to the point where I can view them. I can only see what it showing when I open the app. When I click a specific camera to view is will not allow me to connect to that camera. When we called Comcast they said it's a known issue..... I am paying for a service that I can't use. Please look at the app and fix that bug so all customers can utilize the camera feature in the app.

You may have to pay extra for that.

https://www.xfinity.com/support/articles/24-7-video-recording-faqs

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New Poster

Re: App won't load cameras

I have the same problem with only one camera. It started 2 days ago on 4/4/19 when the app was upgraded. I can’t see my camera live anymore. Please fix this problem.
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Silver Problem Solver

Re: App won't load cameras


@andreadoria1021 wrote:
I have the same problem with only one camera. It started 2 days ago on 4/4/19 when the app was upgraded. I can’t see my camera live anymore. Please fix this problem.

I had to change a setting on the camera in the XHome app.  

iCamera setting.jpg

 

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I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: App won't load cameras

Hey all, please let me know if you are still unable to view your camera via the app. 

 

KenF


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