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App update does not work

New Poster

App update does not work

Latest update has left xfinity home app non-functional, on iPad will not open, on iPhone stuck on overview screen. Tried delete and reload to no avail. 

Official Employee

Re: App update does not work

MJC30VF -- 

 

Thanks for reaching out.  We are already looking into an issue with the XH mobile app & working on a fix.  I've pulled up your account & shared with engineering to confirm that what you are experiencing is related & to troubleshoot.  I will reach out when I have more information.

 

Thanks!

 

Rachel

New Poster

Re: App update does not work

Still stuck on overview screen. In digging deeper have you changed the app to require a camera? It reads that way. One never a part of installation or desired.
Official Employee

Re: App update does not work

MJC30VF -- 

 

Thank you for providing an update.  We are investigating your individual issue.

 

 

Rachel