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App not communicating

New Poster

App not communicating

App not working with security System won’t arm or Disarm won’t let me turn on my heat or air stuck in the off position please fix it so I don’t cancel my contract with you guys every time you update something gets messed up and stops working
Official Employee

Re: App not communicating

Hi Help1111.

 

Just a few questions to help us troubleshoot. 

 

Are you getting a specific error or screen message in the app? If so, please post a screenshot. 

 

Also, Have you tried to reboot the touchscreen? 

 

Have you tried to uninstall and reinstall the XFINITY Home App? 

New Poster

Re: App not communicating

we are having the same issue with an android. just get a message that says home has stopped. have reboot, reinstalled and verified all is updated.

Official Employee

Re: App not communicating

Hi TheWolfePit. I can assist with further troubleshooting, and create an Advanced Repair ticket for you if the issue persists. I'll need to gain access to your account. Please send me a private message and include your full name, service address, and account number so I can access your account.

Official Employee

Re: App not communicating

Help1111 -- 

 

We just released an update that we believe will help. Can you please try updating and let us know if this resolves the issue?

 

Thanks!

 

Rachel