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App login issues

Visitor

App login issues

I cannot sign into the XFINITY APP. Keep getting a message -- "Authorization Error. Please sign in with the email that you provided at the time XFINITY HOME was installed. [43401]" I've reset my password, Uninstalled and reinstalled the app, and STILL can't get in.
Official Employee

Re: App login issues

Hi Tmhardy7 -- 

 

I pulled up your account & see no sign in activity associated with the email address linked to your Xfinity Home account.  It's possible you are signing in with an incorrect email address.  I will private message you with more information.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks,

 

Rachel