Community Forum

App login issues

Highlighted
Visitor

App login issues

I cannot sign into the XFINITY APP. Keep getting a message -- "Authorization Error. Please sign in with the email that you provided at the time XFINITY HOME was installed. [43401]" I've reset my password, Uninstalled and reinstalled the app, and STILL can't get in.
Official Employee

Re: App login issues

Hi Tmhardy7 -- 

 

I pulled up your account & see no sign in activity associated with the email address linked to your Xfinity Home account.  It's possible you are signing in with an incorrect email address.  I will private message you with more information.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks,

 

Rachel


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!