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App Crashing

Regular Visitor

App Crashing

Crashing when using finger print to arm or disarm but using code works. Verison Android 9 . . .

Official Employee

Re: App Crashing

ndahlem1960 -- We recently released an update that we believe will help.  Can you let me know if you're still experiencing this issue?


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Regular Visitor

Re: App Crashing

It is still crashing when trying to use finger print.
Regular Visitor

Re: App Crashing

Uninstalled and reinstalled and that fixed it!
Official Employee

Re: App Crashing

Thanks for taking the time to let us know.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!