Solved! Go to Solution.
dnsather -- Thanks for reaching out. Can you please try changing your default web browser to Chrome by performing the following steps & let me know if this resolves the issue for you?
1. Install the Chrome App (if you don't already have it installed)
2. Navigate to Settings > Apps
3. On the top right, click on the three dots
4. Click on Default Apps
5. Change the Browser App > Chrome
6. Launch the Xfinity Home Mobile app
Broncoag -- Can you confirm you went through the following steps?
Settings > Apps & Notifications > Advanced Settings > Default Apps > Browser App > Chrome
Yes, those are the steps I followed to set chrome as my default browser. Again this seems more like an app issue since no one seemed to have issues until the recent update. After the update everyone on Android phones is reporting not being able to log into the app. I see 23 bad reviews just at the top of the list on google play store reporting they can't login since the update and that is just people who are leaving reviews. There is obviously something wrong with this app and it needs to get fixed soon. If I can't log into my security system from my phone there is no point in me continuing to have my security system with xfinity. This needs to get fixed soon.
@ComcastRachelH Any word on when this issue is going to be resolved or should I start looking for another home security provider?
There was an update released yesterday for the app that resolved the login issue for anyone that hasn't already downloaded the update.
Broncoag, glad the app update resolved the issue for ya! Post again if you need further assistance.